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What should I do if I received a defective or incorrect product?

If you believe you received a defective, damaged or incorrect product, please send a photo or a video of the item and a brief explanation of the defect to info@ortorex.com. Also, we need the photo of the tracking number on the package itself so we can look into it right away.

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Medical Disclaimer


Individuals' medical conditions vary, and the use of our products is not guaranteed to be 100% effective for everyone.

If you're dealing with clinical disease or chronic pain, please consult with your physician for medical advice regarding your medical condition.

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