The outer cover is fully machine washable and suitable for the dryer. The core can only be cleaned with the stain. After washing, lay the pillow flat to dry.
Archives: FAQs
Do I need to use an extra pillowcase over my Ortorex Memory Foam pillow?
It is not necessary. However, if you would like to personalize your pillow with a different pillowcase, that is completely up to you.
Is memory foam material safe?
Yes, memory foam is safe. The EPA has declared memory foam non-toxic and numerous studies have shown that memory foam does not cause health problems. Unlike many other materials, memory foam is hypoallergenic and free of bed bugs.
What is the Ortorex Memory foam pillow made of?
The filling of the pillow is a viscoelastic polyurethane foam, also known as memory foam.
What is your return and refund policy?
We accept returns of unused items within 30 days of delivery. If you wish to go further and return all or part of your order, please visit our Return & Refund Policy here and then contact us at info@ortorex.com with your order number. Cases of returns with buyers remorse, such as an item that didn’t […]
How can I get a discount?
You can view our best offers on the main page of www.ortorex.com. We offer a range of seasonal promotions throughout the year. If you have a code, just enter it at checkout to get a discount on your purchase.
How can I contact Ortorex?
You can leave a message at +1-888-598-03-39 from 9 a.m. EST to 5 p.m. EST or send an email to info@ortorex.com. We respond to all customer requests within 24 hours on business days.
How long does the shipping take?
Please, refer to our Shipping Policy for the details.
Are there any additional charges for an international delivery?
The shipping is absolutely free. No customs/sales tax is payable on the delivery of the goods.
How can I track my order?
You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear.
